Privacy Policy

Privacy Policy
Effective Date: 06/01/2025

Serenity Place, LLC ("we," "us," or "our") is committed to protecting your privacy and ensuring transparency regarding how we collect, use, and safeguard your personal information. This Privacy Policy explains how we handle information collected through our website, www.SerenityPlaceLLC.com, in accordance with applicable privacy laws.

1. Information We Collect

We may collect the following types of information when you visit our website:

A. Information You Provide Directly

Contact form submissions (name, email, phone number, message)
Newsletter sign-ups
Appointment requests or client intake forms

B. Information Collected Automatically

IP address
Browser type
Operating system
Pages visited and time spent on the site
(via standard analytics tools such as Google Analytics, if applicable)

We do not knowingly collect information from individuals under the age of 13. This website is not intended for children under 13, and we do not knowingly market to or solicit information from them. (See COPPA note below.)

2. How We Use Your Information

We use the information collected to:

Respond to inquiries and contact requests
Provide mental health services or schedule appointments (if applicable)
Send newsletters or updates (if you’ve opted in)
Improve our website and services

We do not sell your personal information to any third parties.

3. Sharing Your Information

We may share your information only in the following limited circumstances:

With third-party service providers who help operate our website (e.g., appointment scheduling platforms, email marketing providers)
As required by law, subpoena, or other legal process
If necessary to protect the rights, safety, or property of Serenity Place, LLC, its clients, or others

If you are a client and submit personal health information, such disclosures may be governed by HIPAA. Please refer to our HIPAA Notice of Privacy Practices (available [in-office/upon request]) for more information.

4. Cookies and Tracking Technologies

We may use cookies or similar technologies to:

Analyze site usage
Customize your experience

You can disable cookies via your browser settings. Disabling cookies may limit certain website functionality.

5. Data Security

We take reasonable steps to protect the security of your personal information. However, no method of online transmission or storage is 100% secure. We encourage you not to include sensitive information (e.g., your diagnosis or full medical history) in contact form submissions.

6. Your Choices

You have the right to:

Access or correct your personal information
Opt out of receiving marketing emails (via unsubscribe link or contacting us directly)
Request that we delete your information, subject to legal obligations

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites.

8. Children’s Privacy (COPPA)

We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such data, we will delete it immediately. If you are a parent or guardian and believe your child has submitted information to us, please contact us.