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Fees & Insurance

Accepted Health Insurance Plans: 

Maryland

We currently have immediate virtual openings in Maryland for:

  • Cigna

  • Aetna

  • BlueCross/BlueShield (Carefirst)

  • United Healthcare

  • VACCN

  • Lyra

There is currently a long waitlist for new clients from these providers:

  • Johns Hopkins

  • Medicare

  • Medicaid

  • Tricare East/Humana Military (Out of Network ONLY)

We do not currently accept TRICARE West, including out-of-network coverage.

If you have questions about insurance coverage, please contact us directly.

Texas

We currently have immediate virtual & in-person openings for:

  • Cigna

  • Aetna

  • Texas BlueCross/BlueShield (Carefirst)

  • Magellan

  • United Healthcare

  • VACCN

  • Lyra

  • Medicare

There is currently a long waitlist for new clients from these providers:

  • Tricare East/ Humana Military

We do not currently accept Medicaid or TRICARE West, including out-of-network coverage.

If you have questions about insurance coverage, please contact us directly.

Your Insurance Coverage: What You Need to Know

Please read carefully before scheduling your appointment or services.

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We're committed to working with many insurance plans in Maryland and Texas. We accept a wide range of insurance providers and do our best to match you with an in-network therapist. Coverage depends on your individual plan.

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You are responsible for knowing your coverage. It's your responsibility to understand your insurance benefits before your appointment. Your specific plan may have different costs, limits, and rules than someone else's plan with the same insurance company.

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Verify your benefits before your appointment. Call your insurance company directly to confirm:

  • Your plan is currently active

  • What services are covered

  • If you need pre-approval before your visit

  • Your out-of-pocket costs (copays, deductibles, coinsurance)

  • Whether our facility and providers are in-network

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Verify provider credentials with your insurance. Some insurance plans require specific licenses or credentials. For example, Medicaid in Maryland may require an LCSW-C (Licensed Clinical Social Worker–Credential). Ask your insurance company to confirm your provider meets their requirements.

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Rules differ between Maryland and Texas. Insurance coverage and credentialing rules vary by state. Your coverage may change depending on where you live or receive services.

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Have questions? Contact our billing team (billing@serenityplace.biz) or your insurance company before your appointment. We're here to help.

Fees

Payment is coordinated through our client portal. We submit your claims for you and ask for a credit card to be on file for co-pays. Our billing department will send invoices and is able to assist.

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To find out co-pays and deductibles that need to be met, reach out to your insurance company- most plans cover mental health services.

Forms of Payment Accepted:

  • Cash

  • Check

  • American Express

  • Mastercard

  • Visa

  • Discover

  • Health Savings Account

Private Pay

Cost Per Session: $150

Couples Counseling

Couples counseling is $150 per session, paid at the time of service. We do not bill insurance for couples counseling.

Insurance requires a mental health diagnosis assigned to one individual. Couples counseling treats the relationship itself, not an individual condition, so we are unable to bill insurance. Private pay keeps the process straightforward for everyone. 

Cancellation Policy

If you cannot attend a session, please cancel at least 24 hours before the appointment. Otherwise, you may be charged a late cancellation fee.

 

Please reach out directly to your therapist for cancellations and rescheduling options. 

Good Faith Estimate Notice

Notice to clients and prospective clients:

Under the law, healthcare providers must give clients who don’t have insurance or are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.

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  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services.

  • You can ask your healthcare provider and any other provider you choose for a Good Faith Estimate before you schedule a service or at any time during treatment.

  • If you receive a bill of at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

 

For questions or more information about your right to a Good Faith Estimate or how to dispute a bill, see your Estimate or visit https://www.cms.gov/nosurprises.

Additional billing or insurance questions?

Reach out to our billing department at billing@serenityplace.biz or call their direct line, (301)690-8008 for any questions, comments, or concerns regarding billing and insurance for your appointments.

Insurance can be confusing, and we want to make it as simple as possible.

Once you reach out, we'll help you sort out the details.

We'll make sure your therapist is in-network and walk you through scheduling and paperwork so the process feels manageable from the start.

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